Customer Support
Find Answers Fast!
Check the list below for the most common customer support issues.
Darts Thrown Year-to-Date
Help & Support Topics
Online Play
NOTE: Always make sure you are using a compatible browser with the DartConnect scoring app – Learn More.
Guides & Help Info:
- Global Match Lobby
- VideoConnect
- Guide to On-Line Play – Tutorials, Videos & Best Practices
- Video: How to Compete On-Line
- Play Pairs from Four Separate Locations
- 6 Steps to Play Online
- Facebook Group: DartConnect Match Finder – Find new people to play!
READ OUR NEW GUIDE:
5 Key Steps to Starting an Online Singles League
Troubleshooting
Scoring App Support
Want to get the DartConnect app but not sure how?
NOTE: Always make sure you are using a compatible browser with the DartConnect scoring app – Learn More.
Installation Help & Error Troubleshooting
- How to download and install the app
- Having trouble saving a match on the app?
- The App is stuck on an unfamiliar Game Menu screen
- Getting a Server Error. Are the DartConnect Servers Down?
- App says “Local Storage Limit” Error
- Can’t install or log in on your Nabi Big Tab?
- How to save Scoring App to a mobile device home screen: Apple – Android – Kindle Fire
Not receiving email match recaps?
- Not getting emails from personal account or tournament
- Match is stuck on device and will not sync
- Not getting LEAGUE match report emails
How to use a specific app feature:
Membership Account Support
- How to purchase or renew a Premium Membership
- Having trouble with login or password
- How to update or change an account email
- Not receiving match report emails
- My stats not being updated
- Can matches be deleted from account?
- Can my performace stats be reset or deleted?
- How to merge duplicate accounts
Want to get the DartConnect app but not sure how?
League Support
Playing in a league or want to start one?
- General help info for players and teams
- General help for league administrators
- Online Singles Leagues
READ OUR NEW GUIDE:
5 Key Steps to Starting an Online Singles League
How can a league sign up to use DartConnect?
Links to specific help topics:
- Team Practice Groups
- League is not appearing listed inside the app
- Having trouble saving a match on the app?
- Match is stuck on device and will not sync
- Not receiving match recap emails
- Problem with a league match, score, player roster or division standings
- Team roster change and update requests
- Receiving unwanted emails
- Using substitute players
NOTE: Always make sure you are using a compatible browser with the DartConnect scoring app – Learn More.
Receiving Unwanted Emails
If you are receiving unwanted emails, it’s possible this is due to a typo or other error.
Please forward the unwanted email that you received to customerservice@dartconnect.com and we will remove you from our mailing list.
Didn’t find what you need?
Visit our expanded directory of help topics – Click Here
Still Not Finding a Solution?